Broad Policy –
- To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
- To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.
- To provide services to the customers on value-for-money basis.
- To ensure that the employees are proud to be its main strength and serve its customers with a human touch.
- To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.
- Major strides have been made in computerisation programme during UPA-1 and over 8,000 post offices have been computerised.
- New money remittance services like iMO and Field Postal Order have been launched. eMoney Order is set for launch in 2008.
- A National Rural Micro-Insurance drive has been launched on 7th December 2009, with focus on retailing of micro-insurance policies with affordable premia.
- Policies of denomination of Rs. 10,000/- to Rs. 25,000/-, with premia starting at about Re. 1/- per day, are being sold in rural areas to cover people in the unorganized sector and the Mahatma Gandhi National Rural Employment Guarantee Scheme beneficiaries. Till March 2010, more than five million micro-insurance polices were procured.
- The ambitious IT modernization project for computerization and networking of all 1.55 lakh post-offices and development of software applications for mail, banking, postal life insurance, financial services and human resource activities, is moving ahead.
- This will create a robust platform for effective delivery of benefits of economic security e.g.Mahatma Gandhi National Rural Employment Guarantee Act, National Old Age Pension Scheme and scholarship schemes.
- Microinsurance policy is targeted towards unbanked and un-insured population in rural and tribal areas.
- More than 7.5 million residents in rural and tribal areas have been covered under Rural Postal Life Insurance in the year 2010-2011 and 2011-12